Terms of service

Terms of Service

OVERVIEW

Welcome to NEATILY! Throughout the site, the terms “we”, “us” and “our” refer to NEATILY. We operate this website and online store, providing you with a complete suite of services including product information, shopping features, and customer support (collectively, the “Services”). Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to deliver our products to you.

By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional policies referenced herein. Please read them carefully.

SECTION 1 - ACCOUNT ACCESS & LEGAL CAPACITY

• 1.1 Legal Age: By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

• 1.2 Accuracy: You represent that all information provided (email, billing, and shipping addresses) is true, accurate, and complete. You are solely responsible for all activities that occur under your account.

SECTION 2 - PRODUCTS & REPRESENTATION

• 2.1 Visuals: While we strive for accuracy, product colors may vary slightly due to differences in screen settings and lighting.

• 2.2 Right to Modify: We reserve the right to change product descriptions, pricing, or discontinue items at any time without notice.

SECTION 3 - ORDERS, BILLING & USAGE

• 3.1 Order Acceptance: We reserve the right to refuse, modify, or cancel any order for any reason, including stock unavailability or payment issues.

• 3.2 Anti-Resale: Products are for personal or household use only. Commercial resale or unauthorized redistribution without our written consent is strictly prohibited.

• 3.3 Billing: You agree to promptly update your account and payment info to ensure successful transactions.

SECTION 4 - SHIPPING & CUSTOMS

• 4.1 Transfer of Risk: Title and risk of loss pass to you upon our delivery of the products to the shipping carrier.

• 4.2 Customs: International orders may incur import taxes/duties, which are the sole responsibility of the buyer.

SECTION 5 - INTELLECTUAL PROPERTY
The NEATILY brand name, logos, website design, and product photography are the intellectual property of NEATILY. You may not reproduce, distribute, or exploit any portion of the Services without our prior written consent.

SECTION 6 - USER CONDUCT & FEEDBACK
 You are prohibited from using the site to transmit viruses, engage in fraud, or perform malicious data scraping. By submitting reviews, you grant NEATILY a perpetual, worldwide license to use such feedback for promotional purposes.

SECTION 7 - LIMITATION OF LIABILITY
 The Services and products are provided 'as is'. To the fullest extent permitted by law, NEATILY and Shopify shall not be liable for any indirect, incidental, or punitive damages arising from your use of the Service.

SECTION 8 - TERMINATION & GOVERNING LAW
These Terms and any separate agreements shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

SECTION 9 - CONTACT US
 Questions about the Terms of Service should be sent to us at:
 Email:service@neatily.com
Address: